FAQ’s

Devario General FAQ’s

  • Is DEVARIO.com the only official website to buy DEVARIO Jewelry Accessories?
    Yes, DEVARIO.com is the only official website to buy genuine DEVARIO Jewelry.
    By buying from DEVARIO.com, you will be ensured that you are purchasing genuine DEVARIO jewelry.
  • Where do you deliver to?
    DEVARIO.com ships to most worldwide destinations. Further details are shown in Shipping & Delivery on the main page.
  • Why should I create an account in DEVARIO website?
    Creating an account gives you several benefits; it gives you the ability to view your orders history, faster check out, the ability to create your own wish list, & receive notifications of our exclusive deals.
  • Can I make changes to my account?
    Yes, you can change your personal information & shipping address details.

Devario Orders FAQ’s

  • How to place an order?
    To place an order, select the item(s) you like, add them to your cart, then checkout & follow the instructions to complete your order. You have an option to create an account, or to log in to an existing account. Once you confirm your order, you will receive an automated e-mail confirmation.
  • How do I pay for my order?
    You can pay using Visa, MasterCard, American Express, PayPal, & DEVARIO E-Gift Card.
  • What happens when I place my order?
    Once you place your order, you will receive an automated e-mail confirmation. All your personal and payment information will be verified, we will contact you in case we need any further information.
  • How can I track my order?
    Once your order has been shipped, you will receive an e-mail with a tracking number, you can use it on the courier’s website to track your order.
  • Can I amend my order?
    After receiving your order confirmation email, you can’t amend your order. For further assistance, please email us at [email protected] Please make sure to provide your order details when emailing us.
  • Can I cancel my order?
    After receiving your order confirmation email, you can’t cancel your order. For further assistance, please email us at [email protected] Please make sure to provide your order details when emailing us.
  • Can I change my billing address after I have placed an order?
    After receiving your order confirmation email, you can’t change your billing address. For further assistance, please email us at [email protected] Please make sure to provide your order details when emailing us.
  • Can I change my shipping address after I have placed an order?
    After receiving your order confirmation email, you can’t change your shipping address. For further assistance, please email us at [email protected] Please make sure to provide your order details when emailing us.
  • How secure is my online order transaction?
    Your online order transaction is 100% secure, all your information is encrypted and protected with the best encryption software in the industry – SSL.
    DEVARIO.com has partnered with a gateway payment provider that complies with Visa’s Cardholder Information Security Program (CISP).
    CISP establishes a set of industry-wide requirements specifically designed to protect sensitive information from being compromised. CISP compliance is a significant step in safeguarding sensitive transaction data, resulting in decreased fraud and increased consumer confidence.
  • What shall I do if my payment has been declined?
    Please check your card expiry date or your billing address to make sure you entered them correctly.
    Make sure that you entered the security code correctly (the three digit number on your card’s back).
    Your payment may have been declined by your bank – contact your bank for confirmation.
    After checking all the above, you can try paying with another card.
  • What happens if I ordered an item which turned out to be out of stock?
    During high seasons or promotional periods, you might order an item which has gone out of stock. In this case, we reserve the right to cancel your order while extending our sincere apologies.
    You will be refunded through the original method of payment.
  • What are the payment methods accepted?
    DEVARIO accepts the following payment methods:
    – Visa
    – Master Card
    – American Express
    – PayPal
    – DEVARIO E-Gift Card
    You can split payments by using DEVARIO E-Gift Card and any other payment methods mentioned above except PayPal.
  • How are DEVARIO products packaged when delivered?
    All DEVARIO Jewelry is delivered in our Devarioed jewelry boxes & bags.